The Riverside Group – Effective Tenant Engagement on Equality Impact Assessments

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"Well organised and a friendly 'no pressure' approach, very engaging and took into consideration different learning styles."

At a Glance

Positive About Inclusion were commissioned by the Riverside Group to deliver a bespoke training session plus a number of Equality Impact Assessment workshops for members of their Riverside Customer Voice Executive and The Riverside Group staff.

About the Client

Established over 90 years ago The Riverside Group has grown to become a major provider of affordable housing, care and support services in England and Scotland, with almost 56,000 homes in management. Operating at scale across 160 local authorities, their vision is to transform the lives of the 90,000+ people they house and revitalise the neighbourhoods in which they live.

Challenges and Objectives

The training was required to be informative and engaging for a diverse range of attendees, from across the country,  with differing levels of equality, diversity and inclusion awareness. The desire was to align the training content to the vision and values of The Riverside Group. The Equality Impact Assessment workshops needed to be designed and delivered within a tight timescale to skill-up the members of the Riverside Customer Voice Executive for their effective involvement in the scrutiny of Riverside policies.

“Well organised and a friendly ‘no pressure’ approach, very engaging and took into consideration different learning styles.”

Riverside Customer Voice Executive Member


By tailoring the training and workshop content and creating a safe space for open discussion we maximised the learning opportunity gained through the sharing of first hand lived experience. By providing organisation specific guidance notes attendees are able to refresh their learning at a time that suits them.

“The whole session was very informative in a way that was easy to follow.” 

Riverside Customer Voice Executive Member


The impact has been extremely positive!

Measurements taken on the levels of confidence of participants at the beginning and again at the end of the session showed significant progression being made.

Riverside colleagues reported that following the training members of the Riverside Customer Voice Executive had increased confidence and asked significantly more challenging questions during the completion of an EIA.

“It was a really useful session and I’ll definitely feel more confident when completing an Equality Impact Assessment moving forward.”

Riverside Colleague 

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