Having spent most of our professional lives working in the social housing sector, Karen and I understand the immense value that effective customer and community involvement can bring. We are also very aware however, that meaningfully involving customers is not easy. Getting it right requires a significant investment of time and to hear the broadest range of voices, a genuine commitment to embracing diversity and inclusion.
Something a lot of social housing clients ask us about is how to increase the diversity of their actively involved customer and residents’ groups and whilst there are some practical improvements that can be considered, the critical success factor is inclusion. To attract and retain a diversity of voices from the local community a group needs to embrace inclusion.
And it’s how to effectively do this that is the focus of a new course we are delivering throughout 2025 in partnership with tpas. The course, ‘EDI for Involved Customers’ equips involved customers with the confidence and the practical skills and tools to embed inclusion and make a positive difference. Delegates will:
- Understand why equity, diversity and inclusion is so important not just from a legislative perspective but also for the benefit of involved customer groups
- Reflect on their own mindset and behaviours, gaining practical tips and techniques to respectfully challenge, to be accepting of respectful challenge and to overcome any bias or assumptions
- Explore simple ways to ensure that their activity is as inclusive as possible to attract the broadest diversity of involvement
“We are delighted to once again be partnering with tpas to deliver two EDI courses for both their members and non-members during 2025. The EDI for Involved Customers course is ideal for anyone who works with or is part of an involved customer group and it’s been designed based on our significant experience of working with these groups. We’re looking forward to delivering it!”
Details about the two courses we are delivering (Inclusive Customer Care and EDI for Involved Customers) can be found on the tpas training planner and both work equally well when delivered ‘in-house’ to attendees from the same organisation, reflecting that organisation’s specific culture, vision and values. Contact us for further information.
