We have been the chosen provider of EDI training for tpas (the tenant engagement experts) for several years and we deliver two sessions on a regular basis; ‘Equity, Diversity and Inclusion for Involved Customers’ and ‘Embedding a Culture of Inclusive Customer Care’.
The Embedding a Culture of Inclusive Customer Care sessions are designed for colleagues working on the front line, delivering services both with and for customers. These sessions always attract a lovely mix of colleagues working in varied roles in diverse organisations which results in rich conversations and shared learning.
At the latest Embedding a Culture of Inclusive Customer Care session we delivered, we had some great discussions around:
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Information sharing and the challenges of recording individual needs,
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Empowering colleagues to have the confidence to make reasonable adjustments, and
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How our experiences shape our biases.
Visit the Tpas website for details of when our next sessions are being delivered.
“I found the session interesting, well structured and well paced. There were some useful reminders about stopping and taking time to consider conscious and unconscious bias.”
Will Watts, Manager, Pembroke EMB Ltd
