Diversity Fluency – We can do Better!

9 November 2021
Maya Angelou photot with quote about doing better

As highlighted in the recent Inside Housing article, the lack of diversity at the leadership level in the sector continues to be an issue. Whilst this isn’t a surprise what has been puzzling me is why? We have been talking about the lack of diversity at the leadership level for so long so why is this still an issue and what’s hindering progression?

Since setting up Positive About Inclusion a lot of the work we have been doing is with housing organisations and the main challenge I’m hearing over and over again is about fluency. It’s being articulated as a lack of knowledge about the right words to use in the ever evolving world in which we all live, but I think this articulation belies the real issue which is about a fear to start conversations because of a lack of confidence in where those conversations may go. I think it is this lack of fluency and confidence that is blocking progression on diversity because if we don’t feel comfortable engaging in conversations about differences then we are never going to make the change we profess we want to see. With uncomfort comes hesitation.

We must get better at talking about diversity to stand any chance of positive progression. Whilst true across all elements, this is particularly true in relation to racial equality. Research carried out in 2018 (Atewologun, 2018) found that whilst lots of leaders can rapidly cite statistics to explain the gender problem and share examples of what they are doing to address this in practice. In contrast, the research found that when talking about race at work, people tend to speak less, to use more broad-brush comments and to hesitate more.

So, if diversity fluency is where the problem lies what can we do?

What we can, and should, all be doing is making a conscious commitment to be open to learning. We can all take responsibility to learn about people who are different from ourselves, we should be listening non-judgmentally, educating ourselves about difference because in doing so we will have more empathy and understanding which will increase trust and help to break down stereotypes.

We all have a responsibility to update our language and behaviours to reflect changes in our society. In our evolving world there are always new words and terminology to get your head around but if Covid has taught us anything then it is that old dogs can learn new tricks. Just think about the new language and words we’ve all learnt in the last 18 months, from furlough to herd immunity etc, our grasp of language and being aware of the power of our words is not impossible!

And, we can all be active allies, demonstrating our support for others, and using our advantage and privilege to create a more inclusive environment where we can all thrive.

Let’s not wait for next year’s diversity in housing leadership survey to highlight once again the lack of progress on this issue. Commit and take action to increase your diversity fluency and that of those around you by being receptive, authentic and vulnerable:

  • Be receptive – create the safe environment in the workplace for open conversations and have these conversations
  • Be authentic – accept that no-one knows everything, and we never will, we are all on a learning journey but start your learning
  • Be vulnerable – don’t be afraid to ask questions, from questions comes learning. Accept that we will all make mistakes and when we do we should apologise, move on and learn from these.

It is an active commitment to increase our diversity fluency that will make the most positive difference in the sector and I can think of no-one more inspiring than Maya Angelou to explain why…

“I did then what I knew how to do. Now that I know better, I do better.” 

Maya Angelou

This blog was written by Lucy Malarkey, one of the Directors at Positive About Inclusion for the UK Collaborative Centre for Housing Evidence (CaCHE). CaCHE have recently launched an equality, diversity and inclusion initiative, which will form a core part of the work at CaCHE going forward. The key aim of this work is to have meaningful and engaging conversations about housing and diversity in the broadest sense, using their platform to share people’s real stories and experiences of housing and home. You can read more about the plans here.

Ready to learn more?

With over 50 years of combined experience, we’re the right choice to start you on your inclusion journey.

You may also like:

International Women’s Day 2022 – #BreakTheBias

International Women’s Day 2022 – #BreakTheBias

The call to action for International Women's Day 2022 is #BreakTheBias. At Positive About Inclusion we have celebrated this year's event with a commentary article published in Inside Housing alongside a spotlight piece from Gateshead Council, shining a light on female...

Operating Beyond the Vacuum – Addressing Stigma in Social Housing

Operating Beyond the Vacuum – Addressing Stigma in Social Housing

I often speak with clients about operating ‘beyond the vacuum’, how delivering training in isolation (i.e. without the ‘wraparound’ of cultural transformation) is not necessarily going to deliver the change in behaviour, attitude and service delivery required. The...